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Shop Policy
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Shop Policy

WHO ARE WE?

Your Club has engaged All Sports Apparel (ASA) to supply on-field and off-field gear as well as supporter gear and general merchandise.

This online shop is maintained and managed by ASA, under instruction from your Club.

WHAT DO WE DO WITH YOUR INFORMATION?

By providing us with personal information indicates that you have had sufficient opportunity to access this Policy and that you have read and accepted it. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this website or any products and services offered by us.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This information is ONLY used to facilitate your order.

THIRD-PARTY SERVICES

We use the Stripe payment gateway to process your transaction. We pass only card information so payment can be authorised and processed.

REFUNDS & EXCHANGES

If you are not satisfied in our product (this does not include incorrect sizing) you may be entitled to a refund providing the product is returned in its original condition (unworn, unwashed, bagged and with any tags still attached) with receipt of purchase within (7) seven days from delivery.

All return postage costs including re-posting costs to be covered by you.

To initiate a return, you must first contact ASA within 7 days of delivery and indicate a reason for your return and your preferred solution: refund or exchange. Contact us by “reply” to you order confirmation email.

Customised Items

Any item that has been personalised (such as name and/or number on a jersey) is not available for refund or exchange.

Incorrect or Faulty Goods

We have a stringent level of quality control and inspect all deliveries to ensure the products you receive meet our exceptional quality standards. In the instance you do receive a faulty, damaged or incorrect product, please contact us to arrange a free return delivery and a refund or exchange.

STOCK

All items offered online are available at the time of activation. Every effort is made by ASA to accurately display availability of items, however due to unforeseen circumstances some items may not available at time of purchase. Please note that if an item is not in stock you will be notified as soon as possible, and delivery may be delayed if a replacement item is selected. If ASA is unable to supply a suitable alternative or an option in a suitable timeframe then the cost of the item will be refunded.